Privacy Policy

📌 1. Introduction

This Privacy Policy ("Policy") is issued by CH999 ("Platform", "we", "us", "our"), the operator of the online gaming website accessible at ch999.cam. It describes how we collect, use, store, protect, share and ultimately delete the personal data of individuals ("User", "you", "your") who access or use the CH999 platform, including all sports betting, live casino, cricket markets, slot games, promotional features and cashier services.

By creating an account on CH999, logging in or otherwise using our services, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the CH999 platform.

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy. Where those documents address data-related matters, this Policy governs.

📖 2. Definitions

The following definitions apply throughout this Privacy Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person — directly or indirectly — including name, date of birth, contact details, financial information, device identifiers and behavioural data.
• "Processing" means any operation or set of operations performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure or destruction.
• "Data Controller" means CH999, the entity that determines the purposes and means of processing Personal Data collected through the platform.
• "Data Processor" means a third party that processes Personal Data on behalf of CH999 in accordance with a written data processing agreement.
• "KYC Data" means identity and address verification documents submitted by Users as part of the Know Your Customer process, including government-issued photo ID and proof of address.
• "Cookies" means small text files placed on a User's device by the CH999 website to collect session and behavioural data as described in Section 7 of this Policy.
• "Sensitive Data" means Personal Data that by its nature requires a higher level of protection — including financial account details, identity document scans and data relevant to responsible gambling assessments.

📋 3. Data We Collect

CH999 collects personal data from Users through the following channels and in the following categories:

3.1 Registration Data

When you create a CH999 account, we collect the information you provide during registration, which typically includes: full legal name, date of birth, residential address (including city — for example Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan or Peshawar), email address, phone number and a chosen username.

3.2 KYC Verification Data

To comply with our licence obligations and to prevent underage gambling and financial crime, CH999 may require you to submit identity verification documents. These include a valid government-issued photo ID (such as a Pakistani National Identity Card (CNIC), passport or driver's licence) and proof of residential address (such as a utility bill or bank statement). We may also request proof of payment method ownership where applicable.

3.3 Financial Transaction Data

We collect details of all deposits, withdrawals and wagering transactions you make on the platform, including transaction amounts (denominated in PKR), timestamps, payment method references and transaction identifiers. We do not store full payment card numbers or mobile wallet PIN codes — these are handled directly by payment processors.

3.4 Usage and Behavioural Data

We automatically collect data about how you interact with the CH999 platform, including pages visited, games played, bet amounts and types, session durations, search queries within the platform, and feature interactions. This data is used for fraud detection, responsible gambling monitoring and platform improvement.

3.5 Device and Technical Data

We collect technical information from your device when you access CH999, including IP address, device type, operating system, browser type and version, screen resolution and device identifiers. This data is used for security, fraud prevention and platform optimisation purposes.

3.6 Communications Data

When you contact CH999 support via live chat, email or any other supported channel, we retain a record of those communications — including the content of messages and any attachments — for quality assurance, compliance and dispute resolution purposes.

⚙️ 4. How We Use Your Data

CH999 uses the personal data we collect for the following specific purposes:

• Account Management: To create, maintain and manage your CH999 account, including authentication and account security.
• Identity & Age Verification: To verify that you meet the minimum age requirement of 18+ (or the higher minimum required by the operator/licence jurisdiction) and to confirm your identity as required under our KYC obligations.
• Payment Processing: To process deposits and withdrawals in PKR, reconcile transactions and communicate with payment processors. CH999 references Pakistani payment methods — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — as contextual identifiers only; these providers are not data processors for CH999 unless a formal processing relationship is established.
• Fraud Prevention & Security: To detect, investigate and prevent fraudulent activity, money laundering, bonus abuse, account sharing and other prohibited conduct.
• Responsible Gambling: To monitor usage patterns that may indicate problem gambling behaviour, to operate deposit limits, loss limits, session reminders and self-exclusion tools, and to comply with responsible gambling obligations under our operating licence.
• Legal & Regulatory Compliance: To meet obligations imposed by our operating licence, applicable law, court orders or regulatory instructions.
• Customer Support: To respond to your support queries, complaints and disputes in a timely and effective manner.
• Platform Improvement: To analyse usage patterns and feedback in order to improve the CH999 platform's features, performance and user experience.
• Marketing Communications: To send you promotional offers, bonus notifications and platform updates — but only where you have given explicit consent. You may withdraw this consent at any time.

⚖️ 5. Legal Basis for Processing

CH999 processes personal data under one or more of the following lawful bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing necessary to perform the contract between you and CH999, including account registration, payment processing, game delivery and withdrawal handling.
• Legal Obligation: Processing required to comply with legal or regulatory obligations applicable to CH999 under its operating licence, including KYC/AML requirements and responsible gambling mandates.
• Legitimate Interests: Processing carried out in pursuit of CH999's legitimate business interests — such as fraud prevention, platform security and service improvement — where those interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific and informed consent — primarily for marketing communications. Where consent is the basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out prior to withdrawal.

🤝 6. Data Sharing

CH999 does not sell your personal data to third parties. We may share your data only in the following limited and controlled circumstances:

• KYC & Identity Verification Providers: Third-party identity verification services that process your KYC documents on our behalf under a data processing agreement.
• Payment Processors: Transaction data necessary to facilitate deposits and withdrawals is shared with relevant payment processing partners. These partners receive only the minimum data required to process each transaction.
• Game Studio Providers: When you play a third-party casino game or slot title, the relevant game studio may process technical session data in order to deliver the game. This is governed by the studio's own data policies.
• Fraud Prevention & Security Services: We may share device and behavioural data with specialist fraud detection and cybersecurity service providers to protect the platform and its users.
• Legal Authorities: CH999 may disclose personal data to law enforcement agencies, regulatory bodies or courts where required by law, court order or the operator's licence obligations — regardless of the jurisdiction in which the request originates.
• Corporate Transactions: In the event of a merger, acquisition or restructuring, personal data held by CH999 may be transferred to the acquiring or successor entity, subject to equivalent privacy protections.

🍪 7. Cookies & Tracking Technologies

CH999 uses cookies and similar tracking technologies to operate and improve the platform. The main categories of cookies we use are:

• Strictly Necessary Cookies: Essential for the platform to function — these enable login session management, security features and core navigation. These cookies cannot be disabled without breaking core functionality.
• Performance & Analytics Cookies: Collect anonymised data about how Users interact with the platform — such as pages visited and time spent — to help us identify areas for improvement. No personally identifiable data is shared externally through these cookies.
• Functional Cookies: Remember your platform preferences — such as language settings, preferred display options and notification preferences — to personalise your experience across sessions.
• Targeting & Marketing Cookies: Used only where you have explicitly consented, to deliver relevant promotional content. You may withdraw consent for these cookies at any time via the cookie preference centre in your account settings.

Most web browsers allow you to control or disable cookies through their settings. However, disabling strictly necessary cookies will significantly impair your ability to use the CH999 platform. CH999 does not use cookies to collect sensitive personal or financial data directly — such data is captured only through secured form submissions.

🗓️ 8. Data Retention

CH999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our licence obligations. The following general retention principles apply:

• Active Accounts: Personal data associated with an active CH999 account is retained for the lifetime of the account plus any applicable post-closure retention period.
• Closed Accounts: Following account closure, CH999 retains transaction records, KYC documents and account history for a minimum period as required under anti-money laundering regulations and our operating licence — typically five to seven years from the date of account closure, or longer where required by law.
• Support Communications: Live chat logs and support email records are retained for a minimum of two years from the date of the communication, or longer where the communication is relevant to an ongoing dispute or compliance matter.
• Marketing Data: Where processing is based solely on consent, data is deleted within a reasonable period following withdrawal of consent, subject to any overriding legal obligation.

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be attributed to an individual.

🔒 9. Data Security

CH999 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. These include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the CH999 platform;
• Encryption-at-rest for sensitive stored data, including KYC documents and financial records;
• Hashed storage of account passwords — plain-text passwords are never stored or transmitted;
• Role-based access controls limiting internal access to personal data on a strict need-to-know basis;
• Regular security audits and penetration testing of platform infrastructure;
• Incident response procedures for data breaches, including User notification protocols where required by applicable law.

No transmission of data over the internet can be guaranteed as 100% secure. CH999 takes all reasonable precautions but cannot provide an absolute guarantee against all security threats. In the event of a data breach that poses a risk to your rights and freedoms, CH999 will notify you as soon as practicable in accordance with applicable law.

👤 10. Your Rights

Depending on the data protection laws applicable in your jurisdiction, you may have the following rights in respect of the personal data CH999 holds about you:

• Right of Access: You may request a copy of the personal data CH999 holds about you, along with information about how it is being used.
• Right to Rectification: You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request that we delete your personal data where we no longer have a lawful basis to retain it — subject to overriding legal, regulatory and licence obligations that require us to retain certain data for defined periods.
• Right to Restriction: You may request that we restrict our processing of your personal data in certain circumstances — for example, while the accuracy of the data is being contested.
• Right to Portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interests — including direct marketing — at any time. CH999 will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of these rights, please contact CH999 support via the 24/7 live chat in your account dashboard or by sending a written request to [email protected] (plain text — not a clickable link). We will acknowledge your request within a reasonable timeframe and provide a substantive response within 30 days, or such other period as required by applicable law.

🔞 11. Minors

The CH999 platform is strictly for adults aged 18 years or older, or the higher minimum age required by the operator's licence jurisdiction. CH999 does not knowingly collect personal data from individuals below the minimum age threshold.

Age verification is a mandatory step of the CH999 registration and KYC process. If CH999 discovers or has reasonable grounds to believe that personal data has been collected from a minor, we will immediately suspend the associated account, delete or quarantine the data and take any further steps required under applicable law or our licence obligations.

🌐 12. International Data Transfers

CH999 operates under a licence issued in a jurisdiction outside Pakistan. As a result, personal data collected from Pakistani users may be transferred to, stored in or processed in countries other than Pakistan. These countries may have data protection frameworks that differ from those applicable in Pakistan.

Where personal data is transferred internationally, CH999 takes steps to ensure that appropriate safeguards are in place. These may include:

• Contractual clauses between CH999 and its data processors that impose equivalent data protection obligations;
• Transfer to countries or recipients that have been assessed as providing an adequate level of data protection;
• Other legally recognised transfer mechanisms as applicable under the law of the operator's licence jurisdiction.

By using the CH999 platform, you acknowledge and consent to the international transfer of your personal data under the safeguards described in this section.

✏️ 13. Amendments to This Policy

CH999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations or platform features. When material changes are made, we will:

• Update the Effective Date at the top of this page;
• Display a notification to logged-in Users upon their next session following the update;
• Where practicable, provide advance notice of significant changes via your registered email address or in-platform messaging.

Your continued use of the CH999 platform following the posting of any updated Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must cease using the platform and close your account. The most current version of this Policy is always available at ch999.cam/privacy-policy.

📬 14. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way CH999 handles your personal data, please reach out to us through the following channels:

• 24/7 Live Chat: Available directly in your account dashboard — the fastest way to reach our team for privacy queries.
• Email (plain text — not a link): [email protected]
• Support Languages: English and Urdu.

CH999 aims to acknowledge all written privacy requests within 48 hours and to provide a substantive response within 30 days. For complex requests — such as full data access exports or erasure requests involving multiple data categories — we may extend this period by up to an additional 30 days, with notification to you of the extension and the reason for it.